FAQs

How does NorthStar Express Freight get my shipment from point A to point B?
Does NorthStar Express ship from show to show?
How does NorthStar Express track my shipments?
What does NorthStar Express consider a special pick-up/delivery?
What is a Bill of Lading?
What is dimensional weight?
Do I need to label my freight?
What is the tracking number?
How much advance notice does NorthStar Express require in order to pick up a shipment?
Can NorthStar Express deliver on weekends & holidays?
Can you crate or package materials?
How much can I expect to pay for insurance?
Is it better to ship to the advanced warehouse or to the show-site?
Did NorthStar actually ship material recovered from the Titanic?

How does NorthStar Express Freight get my shipment from point A to point B?
We utilize major airlines and ground transportation, whatever best suits your needs and budget.

Does NorthStar Express ship from show to show?
Yes, NorthStar can make hectic tradeshow schedules far easier by coordinating your show to show shipments.

How does NorthStar Express track my shipments?
A dedicated logistics team personally tracks each shipment online numerous times a day to get the latest status information.

What does NorthStar Express consider a special pick-up/delivery?
Our normal scheduling windows are 9 a.m. to 4 p.m. or 12 noon to 5 p.m. Anything outside these times may be scheduled at customer request.

What is a Bill of Lading?
This is the document describing the conditions of carriage and serves as a legal contract between you and NorthStar Express Freight.

What is dimensional weight?
Dimensional weight is the result of a formula that calculates weight based upon the dimensions of the piece. (e.g. a 30" x 36" x 40" carton weighing 55 lbs. would "dim out" to 222 lbs. if shipped domestically. The same carton shipped internationally would "dim out" to 260 lbs. A 30" x 36" x 40" carton weighing 300 lbs. would not be dimensionalized.) These are standard formulas used to determine the dimensional weight of a shipment. The formulas are:

You are billed actual or dimensional weight, whichever is greater.

Do I need to label my freight?
All pieces must be labeled, even when on a pallet. Labels should include company name, address, piece count, contact name, and phone number. When appropriate, show name, show decorator and booth number should also be included.

What is the tracking number?
Also known as a work order number or Bill of Lading number, the tracking number serves as a quick reference for identifying a shipment.

How much advance notice does NorthStar Express require in order to pick up a shipment?
For a standard pick-up NorthStar can be notified the morning of the pick-up in most areas. In an urgent situation, special pick-ups can be arranged to accommodate your schedule.

Can NorthStar Express deliver on weekends & holidays?
Yes, we offer Saturday, Sunday and holiday service. International service may vary.

Can you crate or package materials?
NorthStar Express does not crate. NorthStar can arrange to have an experienced independent packing company assist you with this task.

How much can I expect to pay for cargo coverage?
Insurance is $9.50 for every $1,000 of coverage with a $750 deductible. Some items are resticted.

Is it better to ship to the advanced warehouse or to the show-site?
It depends on your time frame. Generally, it is preferable to ship to the advance warehouse so that your freight arrives at its destination well in advance of the move-in date.

Did NorthStar actually ship material recovered from the Titanic?
Yes. A major UK brewer selected NorthStar to ship a perfectly preserved bottle of ale to its London home.