Rate Us

Your Thoughts on World-Class Customer Service

Please help us find out if we are living up to our commitment to provide world-class service by completing the survey below. Thank you.

Rating Scale:

5: Excellent     4: Good     3: Neutral     2: Poor     1: Unacceptable

	5 4 3 2 1					n/a
C U S T O M E R   S E R V I C E
1. Did you feel NorthStar personnel were:
Friendly
Honest
Knowledgeable
Professional
Enthusiastic
2. How would you rate the services provided by NorthStar?
3. Were NorthStar personnel prompt in responding to your needs?
4. How was NorthStar at being available when you needed them?
5. Did NorthStar personnel take the initiative and gather all necessary information?
6. Did you feel that NorthStar personnel resolved any problems quickly?
7. How would you rate NorthStar's overall service?
8. What is the likeliness of you using NorthStar in the future?
	5 4 3 2 1					n/a
S H I P P I N G
1. How well did NorthStar keep you informed regarding the status of your shipments?
2. How was NorthStar at getting your shipments to their destination on time and intact?
3. How well did our drivers treat you with respect and courtesy?
4. How was the NorthStar team at making your shipping easier?
	5 4 3 2 1					n/a
B I L L I N G
1. Were NorthStar quotes accurate?
2. How would you rate our pricing?
3. Were personnel available to answer any questions regarding billing?
4. Did we bill in a clear and timely fashion?
A D D I T I O N A L   C O M M E N T S