How does NorthStar Express Freight get my shipment from point A to point B?
We utilize ground transportation, major airlines, and ocean carriers whatever best suits your needs and budget.
Does NorthStar Express ship from show to show?
Yes, NorthStar can make hectic tradeshow schedules far easier by coordinating your show to show shipments.
How does NorthStar Express track my shipments?
A dedicated logistics team personally tracks each shipment online numerous times a day to get the latest status information.
What is a Bill of Lading?
This is the document describing the conditions of carriage and serves as a legal contract between you and NorthStar Express Freight.
What is dimensional weight?
Dimensional weight is the result of a formula that calculates weight based upon the dimensions of the piece. (e.g. a 30" x 36" x 40" carton weighing 55 lbs. would "dim out" to 222 lbs. if shipped domestically. The same carton shipped internationally would "dim out" to 260 lbs. A 30" x 36" x 40" carton weighing 300 lbs. would not be dimensionalized.) These are standard formulas used to determine the dimensional weight of a shipment. The formulas are:
|
(Length x width x height)/194 |
Domestic Dimensional Weight |
|
(Length x width x height)/166 |
International Dimensional Weight |
You are billed actual or dimensional weight, whichever is greater.
Do I need to label my freight?
All pieces must be labeled, even when on a pallet. Labels should include company name, address, piece count, contact name, and phone number. When appropriate, show name, show decorator and booth number should also be included.
What is the tracking number?
Also known as a work order number or Bill of Lading number, the tracking number serves as a quick reference for identifying a shipment.
How much advance notice does NorthStar Express require in order to pick up a shipment?
For a standard pick-up NorthStar can be notified the morning of the pick-up in most areas. In an urgent situation, special pick-ups can be arranged to accommodate your schedule.
Can you crate or package materials?
NorthStar can arrange to have an experienced independent packing company assist with this task.
Can NorthStar Express deliver on weekends & holidays?
Yes, we offer Saturday, Sunday and holiday service. International service may vary.
How much can I expect to pay for cargo coverage?
Insurance is $9.50 for every $1,000 of coverage with a $750 deductible. Some items are restricted.
Is it better to ship to the advanced warehouse or to the show-site?
It depends on your time frame & budget. Generally, it is preferable to ship to the advance warehouse so that your freight arrives on the show floor prior to your team.
